Remote monitoring and management (RMM) is a collection of information technology tools that are loaded to client workstations and servers.
These tools gather information regarding the applications and hardware operating in the client’s location as well as supply activity reports to the IT service provider, allowing them to resolve any issues. RMM usually provides a set of IT management tools like trouble ticket tracking, remote desktop monitoring, support and user information through a complete interface.
RMM is the proactive, remote tracking of network and computer health. RMM helps to enhance the overall performance of present technical support staff and take advantage of resources in a much better manner.